Box Stores vs. Professionals

Big box stores are great for the DIY guy, right? I often go to Home Depot, Menard’s, or Lowe’s for supplies to do my own projects. They are even great for Christmas Decorations. Box Stores offer zero down no interest financing. Today they are installing carpet, Windows, Doors, and even Fence! Now they have my attention!

The difference between Fence Pros and Do it alls

We are often call called by a customer who needs an estimate for us to come out and fix what “The Big Guys”  installed. Upon arriving and looking at an epic failure and talking with the customer about fixing what was done I am informed that the customer also paid a rather large premium for that “Zero interest zero down” fence project. As much as 30% more than what a real fence company would have charged! And then i usually discovered that the materials were inferior in quality with thinner side walls, poorly made bracket attachments, and crappy stuff that no self respecting fence company would ever have installed. So while they got that zero down zero interest fence, they received an inferior product, inferior installation, 2-5 years of payments….and a HUGE price tag!

I love box stores, too

I am not knocking the big guys. Box stores can be wonderful! Several times a week i shop them. I buy all my tools there. We buy all my concrete there.  But to me this is like taking your child to your family doctor in hopes of getting little Timmy a heart transplant. I’m not even suggesting that you buy your fence from Pro Fence. I’d love it if you did! The best customer is an informed customer. I tell every customer to get a minimum of three estimates. We even provide them with the names of other local companies.

When having any project estimated for your house get estimates from 3 companies. Choose the company you feel the most comfortable with. Always look at their portfolio. Google them for reviews. Look at their company Facebook Page! Know who you are spending your money with. Do not assume that the Biggest company is automatically the best choice. You may end up being one of the over 10,000 complaints that was made against one particular “box store” home services department last year.